Privacy Policy

1. Overview

This Privacy Policy explains how TryEnglish.ai collects, uses, and shares information when you visit our website, contact us, request a QA snapshot, or use our software testing and reporting services.

This policy is intended to be read together with our Terms. If you have questions, email support@tryenglish.ai.

2. Information we collect

We may collect information you provide directly, including your name, company, work email, inquiry type, product or test target, website, message, project details, test instructions, and other information you choose to send.

If we perform QA work, we may receive or create testing materials such as screenshots, reproduction steps, browser and device notes, issue summaries, severity notes, recommendations, staging links, test account details, and release-readiness observations.

We may collect basic technical and usage information related to the website, forms, email communications, and service delivery, such as pages viewed, timestamps, IP address, browser information, and diagnostic logs. We may use cookies, local storage, or similar technologies for basic site operation, security, preferences, analytics, or form functionality.

3. How we use information

We use information to respond to inquiries, evaluate project scope, provide QA testing and reporting, communicate about services, prepare findings, support customers, maintain business records, improve our process, protect the site and services, and comply with legal or contractual obligations.

We may send service-related messages about inquiries, proposals, project status, reports, invoices, or account coordination. We may also send occasional business updates where permitted by law, and you can ask us to stop sending non-essential messages.

4. How we share information

We do not sell personal information. We may share information with service providers that help us operate the website, host files, send email, manage documents, process payments, provide analytics, or deliver QA services. These providers process information for business purposes related to TryEnglish.ai.

We may also share information if required by law, to respond to lawful requests, to protect rights or safety, to prevent fraud or abuse, in connection with a business transfer, or when you direct us to share information with your team or another service provider.

5. Customer materials and sensitive data

Testing information can include non-public product details. Please avoid sending passwords, production credentials, regulated data, payment card data, health data, or other sensitive information through public forms. If test access is needed, we can coordinate a safer access method separately.

6. Data retention

We retain information for as long as reasonably needed to respond to inquiries, provide services, keep business records, resolve disputes, improve operations, and comply with legal obligations. We may delete or anonymize information when it is no longer needed.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You may contact us to request access, correction, deletion, or other handling of certain information. We will respond consistent with applicable law and our business obligations. You can also ask us to stop sending non-essential marketing or business update emails.

9. Children's privacy

TryEnglish.ai is not intended for children under 18, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date above and post the revised version on this page.

11. Contact

For privacy questions, email support@tryenglish.ai.